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Owerall Rating by Calgary Choice Awards
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We gathered all available Durabuilt Windows & Doors reviews across all real-customer review platforms online and asked AI model to analyze them based on the many key aspects you want to consider when hiring a window replacement company for your project. Keep reading to check out the results.
Overall Informarion about Durabuilt Windows & Doors
Full Company Name | Durabuilt Windows & Doors |
Website | https://durabuiltwindows.com/ |
Years in Business | 35 Years |
Operating Regions | All Regions |
Informarion about Durabuilt Windows & Doors' reviews
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Review Website |
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№ of Reviews | 158 | 13 | N/A | 202 | 114 |
Positive/Negative Reviews, % | 94/6 | 8/92 | N/A | 65/35 | N/A |
First Review Date | in 2014 | July, 2014 | N/A | March, 2010 | N/A |
Rating by Platform | 4.4 | 1.3 | N/A | 6.5 | 4.8 |
Company's Pros/Cons: Based on AI Comprehensive Analysis
Company's Pros/Cons: Based on AI Comprehensive Analysis
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- High-Quality Products: Customers consistently praise the quality of Durabuilt's windows and doors, indicating that the company offers durable and well-crafted solutions.
- Exceptional Customer Service: Many reviewers commend the sales team, particularly individuals like Jagjit Singh Otaal, Jason Makarchuk, and Surjeet, for their knowledge, professionalism, and commitment to providing excellent service.
- Fast and Efficient: Customers appreciate the speed of service, with many noting quick responses, fast deliveries, and efficient processes.
- Affordability: Some reviews mention competitive pricing and deals, making Durabuilt a cost-effective choice for windows and doors.
- Inconsistent Customer Service: A small number of reviewers express dissatisfaction with the customer service, suggesting that Durabuilt may need to focus on ensuring a consistently positive experience for all customers.
- Product Quality Concerns: While the majority of reviews laud product quality, a few customers have raised concerns about product defects or damage.
- Mixed Installation Feedback: Some reviews indicate issues with the installation process, suggesting potential areas for improvement in this aspect of the service.
Questions AI Recommends to Ask Durabuilt Windows & Doors Before Signing a Contract
It’s crucial to understand the warranty offered for your windows and doors. Ask about the duration, what it covers, and any limitations or conditions.
If you have specific design preferences or requirements, inquire about the extent of customization available, including styles, colors, and materials.
Get a clear timeframe for the delivery of your windows and doors to ensure they align with your project schedule.
Request references or customer testimonials to gauge the satisfaction levels of past clients with Durabuilt’s products and services.
Understanding the installation process, including timelines, preparation, and any additional costs, is essential for a smooth project.
Inquire about energy-efficient choices, such as low-E glass or ENERGY STAR certification, to help reduce utility bills and environmental impact.
Beyond the initial product cost, ask for a breakdown of all associated expenses, including installation, permits, and any potential additional fees. This ensures transparency in your contract.
Our Verdict: Based on AI Comprehensive Analysis
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Durabuilt Windows & Doors receives a mixed verdict based on the reviews provided. On the positive side, customers appreciate the company’s product quality and selection. They highlight the helpful and knowledgeable sales representatives like Jag, Surjit, and Jason. The availability of customization options, including custom sizing and style choices, is also seen as a strong point. Many reviewers commend the competitive pricing and deals available at Durabuilt. Furthermore, the quick delivery of products and the cash-and-carry option are convenient for customers looking for immediate solutions.
However, Durabuilt has its share of criticisms. Negative reviews point to various issues, including poor customer service experiences, especially in cases of warranty claims or product defects. Several customers expressed dissatisfaction with installation and after-sales support, indicating room for improvement in these areas. While the majority of reviews are positive, negative feedback highlights that Durabuilt should focus on enhancing customer service, addressing quality control concerns, and providing better warranty support to maintain and improve its reputation.